We collect and use personal information to process orders, improve your shopping experience, and communicate with you about our products. We respect your privacy and comply with the Colorado Privacy Act.
Information We Collect
Identifiers. Your name, email, phone number, billing and shipping address, and IP address.
Commercial information. The products you’ve purchased, items in your cart, order history, payment details, and support requests.
Internet activity. The pages you visit, how long you stay, your device type, browser, and how you found our site.
Geolocation. Your city and region based on your IP address.
User content. Product reviews, messages, and photos you share with us.
Technical data. Error logs, performance data, and cookie information used to improve our site and troubleshoot issues.
How We Collect It
- When you create an account, place an order, or fill out a contact form.
- Through cookies and analytics tools like Google Analytics and Google Ads.
- From marketing partners or lead sources where you’ve asked to receive information about our products.
- When you communicate with us by phone, email, chat, or social media.
Why We Use It
- To process and ship your orders.
- To provide customer support and respond to your inquiries.
- To personalize your experience and recommend relevant products.
- To process payments and send you receipts.
- To improve our website, marketing, and product offerings.
- To prevent fraud and maintain site security.
- To meet tax, legal, and warranty obligations.
Sharing Your Information
We don’t sell your personal data. We may share limited information with:
Service providers. Companies that help us with hosting, shipping, payment processing, analytics, email tools, and review platforms.
Operational partners. Logistics and fulfillment providers who ship your orders.
Legal compliance. When required by law, to protect safety, or enforce our policies.
Business transfers. If we’re ever involved in a merger or asset sale.
Data Retention
We keep your records as long as needed for transactions, warranties, tax, and legal purposes. When no longer needed, we delete or de-identify your data.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure.
Your Privacy Rights (Colorado Privacy Act)
If you’re a Colorado resident, you have the right to:
- Access and receive a copy of your personal data.
- Request corrections or deletion.
- Opt out of targeted advertising and certain profiling.
- Request data portability.
Submit a request at [privacy@lonestarepoxy.com] or through our [privacy request form link]. We’ll verify your identity before processing. If your request is denied, you can reply “Appeal” to our response. You may also contact the Colorado Attorney General.
Cookies and Tracking
We use cookies to improve your browsing and shopping experience. See our Cookie Policy for details and to manage your preferences. You can opt out of Google Analytics with their browser add-on.
Children
Our site and products are not directed to children under 13. We do not knowingly collect their personal data.
Do Not Track
We do not respond to “Do Not Track” signals because tracking technologies vary across browsers.
Changes
We may update this policy from time to time. The “Effective Date” indicates when it was last revised.
Contact Us
Questions or privacy requests?
Email stores@lonestardecorative.com or call 210-310- 3774
