Effective date: [Month Day, Year]
Company: Lone Star Decorative Concrete Supply, Denver, Colorado
1. What These Terms Cover
These Terms explain how our website and online store operate. When you browse our site, create an account, or purchase products from us, you agree to follow these guidelines. Please read them carefully before placing an order.
2. Our Products and Online Store
We sell professional-grade epoxy flooring materials, concrete coatings, tools, and decorative supplies for contractors, installers, and DIY users.
We aim to provide accurate product descriptions and photos, but colors, finishes, and packaging may vary slightly due to screen settings or manufacturing differences.
All products should be used in accordance with their technical data sheets and safety instructions.
3. Ordering and Availability
When you place an order, you’re making an offer to purchase products under these Terms.
You’ll receive a confirmation email once your order is placed. If an item is out of stock, discontinued, or unavailable, we’ll contact you right away to arrange a refund or suggest a suitable replacement.
We reserve the right to limit quantities or cancel orders that appear to be made by resellers, distributors, or automated systems.
4. Pricing and Payments
All prices are listed in U.S. dollars and may change without notice.
Applicable taxes and shipping fees are calculated at checkout.
We accept major credit and debit cards, as well as other secure payment options displayed at checkout.
Payments must be successfully processed before products are shipped.
5. Shipping and Delivery
We currently ship within the continental United States.
Orders are typically processed within 1–3 business days. You’ll receive a tracking number once your order ships.
Delivery times may vary based on your location, chosen carrier, or weather conditions.
We are not responsible for delays caused by shipping carriers, incorrect addresses, or events outside our control, such as severe weather or supply chain disruptions.
6. Returns and Exchanges
We want you to be completely satisfied with your purchase.
Unopened and unused products in their original packaging may be returned within 30 days of delivery.
To request a return, email [stores@lonestardecorative.com] with your order number and reason for return.
Customers are responsible for return shipping unless the item arrived damaged or defective.
Refunds will be issued once returned items are received and inspected.
Please note: custom-tinted or mixed products, opened chemicals, and clearance items are final sale and cannot be returned.
7. Product Warranty and Limitations
Our products include manufacturer warranties against defects in materials or workmanship when used as directed.
This warranty does not cover misuse, improper application, environmental exposure, or normal wear and tear.
Always follow the manufacturer’s technical and safety instructions for best results.
Except where prohibited by law, Lone Star Decorative Concrete Supply is not responsible for indirect or consequential damages. Our total liability is limited to the amount you paid for the product in question.
8. User Accounts
You can shop as a guest or create an account for faster checkout and order tracking.
You’re responsible for keeping your account credentials secure and for all activity under your account.
9. Intellectual Property
All content on this website—including text, photos, graphics, product information, and logos—is the property of Lone Star Decorative Concrete Supply or its licensors.
You may not copy, reproduce, or distribute any content without written permission.
10. Reviews, Photos, and Shared Content
We welcome your feedback and photos of completed projects.
By submitting reviews, testimonials, or photos, you grant us permission to use them in our marketing, website, or social media.
We will never publish personal details or identifiable property information without your consent.
11. Safety and Proper Use
Epoxy and resin materials require proper handling and safety precautions.
Always read the product’s safety data sheet (SDS) and use appropriate protective gear.
We are not responsible for injuries, damages, or failures resulting from improper storage, handling, or application.
12. Prohibited Uses
You agree not to:
- Use our site for fraudulent or illegal purposes.
- Disrupt or interfere with the website’s functionality.
- Resell our products without written authorization.
We reserve the right to refuse or cancel any order that violates these terms.
13. Privacy and Cookies
We respect your privacy. Our collection and use of personal data are described in our [Privacy Policy]. By using our site, you agree to those terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Colorado.
If a dispute arises, we’ll first try to resolve it directly.
If that’s not possible, either party may bring a claim in Denver County small claims court or use binding arbitration under the American Arbitration Association’s consumer rules.
15. Changes to These Terms
We may update these Terms periodically. The “Effective Date” at the top indicates when the latest version took effect. By continuing to use our site after updates, you agree to the revised Terms.
16. Contact Us
Questions or concerns?
📧 Email: [stores@lonestardecorative.com]
📞 Phone:210-310-3774
